Return and Refund Policy
Thank you for shopping at Kellet Green.
If your order is faulty, incorrect or damaged, please use our ‘contact us’ form or phone us immediately on 07848 458864. Our helpful Customer Service team will resolve your issue for you.
If you are not entirely satisfied with your purchase:-
You have 28 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be returned to us in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately inform you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable except for faulty goods.
If you have any questions on how to return your item to us, please contact us.